![]() It was also magnanimous on your part to share this information on HP forums that will assist several others with the same issue. You've displayed great commitment, good technical expertise and immaculate attitude to try and fix the issue. Your time and patience are greatly appreciated. Take care now and have a superb week have reviewed the post. If this helps, please mark this as “ Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the " Thumbs Up" button to give me a Kudos to appreciate my efforts to help. I genuinely hope the issue gets resolved without hassles and the unit works great. So you should be able to perform these steps without breaking any sweat. Your technically very competent and have profound expertise. Please perform all these steps patiently as it is critical to resolving the issue. This is very cost effective and an economical solution also.Otherwise, a good workaround would be is to order a USB Bluetooth dongle or receiver from Amazon or eBay or from a local Best Buy or Staples store and connect it to one of the USB ports of the computer.If there are no hardware issues with the Bluetooth module the issue should get fixed.If the service initially is automatic, make it automatic again.Then search for the Bluetooth services (there is 4 of those) stop them, restart them and ensure that they are set to automatic or manual based on its initial setting.If the issue persists, try these steps:. ![]() Note: Perform all these steps only if you've not done them before posting Then follow the on-screen instructions to update the network drivers. Please select the country and type the product# of the computer.Then restart the computer and update the bios chipset and wireless network drivers from this link: and follow the on-screen instructions through a hardwired Ethernet cable connection.Check the box that says delete the software for this device.Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.Uninstall the Bluetooth drivers from device manager and restart the computer and check if it works again. Try another Bluetooth device such as a Bluetooth mouse or Headset and check if that works.įor further assistance try all the relevant steps from this link: (to fix Bluetooth related issues)Īlthough the steps are for a different version of Windows, the steps are relevant for Windows 10 also.Follow all the relevant steps from this link: and check if the Bluetooth device connects to your computer.Did this happen after a recent power outage or surge?.To assist you with accurate information I would require more information regarding this: Fabulous description and superb diagnosis of the issue before posting. I will be really glad to assist you here. I understand that you require assistance regarding Bluetooth issues as you cannot pair other devices. Thank you for taking an interest in the HP community. ![]()
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